ATM Scam- March 28th, 2013
Please be aware of a new scam that we were alerted to: if you receive an automated telephone call notifying you that your credit union ATM card has be de-activated and in order to re-activate your card, you need to press 1 - hang up the phone immediately. The credit union DOES NOT make automated telephone calls.
Smishing Attacks- December 19th, 2011
We have received several reports of customers at various other institutions receiving text messages where the fraudsters are trying to get customers to provide details of their card including pin. As a result, payment processors have seen attempts where the fraudsters are trying to test the cards to identify the CVC/CVV.
Please do not respond to these texts or call the phone present within the text. If you have provided this information be sure to close and reissue the card as soon as possible.
FBI Warning - December 6th, 2011
The FBI has issued a warning about a new malware attack targeting bank accounts. The malware is called Gameover and the FBI says it is able to defeat several forms of dual-factor authentication. The FBI suggests that consumers and businesses pay attention to suspicious emails purporting to come from NACHA, The Electronic Payments Association. NACHA does not traditionally send emails directly to businesses or consumers.
Receipt of a direct email from an organization such as NACHA should raise a red flag. If you receive any emails appearing to come from NACHA please delete them. Do not open or click on any links contained in the message. Be assured that PSCU Financial Services Information Security department is trying to block all harmful email.
If you have any questions or concerns, please feel free to contact ITGRC@pscufs.com. Should more information about this security issue become available, we will inform you of the update in a timely manner.
For security reasons, it is the practice of the credit union to never
ask for your password, account #, social security # or any other personally
identifiable information via e-mail. If you receive an e-mail requesting
this type of information or any other suspicious looking e-mail, please
do not click on any link within the e-mail message and contact the
credit union immediately at 440-545-5147. Thank you for your cooperation.
Don't Get Hooked - Protect Yourself
and Your Identity
The last year has seen a tremendous increase
in the amount of identity theft by a technique known as Phishing.
Phishing is an internet based scam where people develop an e-mail
campaign or an internet website that impersonates a legitimate organization.
These people solicit personal and/or financial information from
you via e-mail or the website. This can include Social Security
Numbers, account numbers, passwords or PIN’s and, of course,
credit/debit card information. The e-mail/website usually implies
that there has been a problem or that you are going to lose access
to a service if you do not immediately provide the information they
are seeking. Other times there is a positive reward if you reply
immediately. If you reply to one of these phishing attempts, you
could risk serious financial ramifications. You should never respond
to any inquiry asking for this type of information unless you can
validate who is asking for it.
Phishers generally recreate websites that are almost identical to
sites you are familiar with.
Look at the bottom of the browser page for the padlock icon.
The locked padlock represents a trusted secured site. If you don’t
see a locked padlock then you are not actually in our secure HFS
site and may be being “phished”.
Please be advised, PSE Credit Union, Inc. will never contact you
via e-mail asking for such information. If you receive a suspicious
e-mail, please contact us immediately. If you receive a telephone
call and are not sure it is from the credit union, please ask the
person their name and ask them if you can call them back at our
For more detailed information click
Attention and awareness are the keys to keeping it safe while at the
ATM. Find out what else you can do to stay safe at an ATM or check out this helpful online safety brochure.
More about identity theft.